Privacy Policy

This privacy statement applies to the Grand Beragala Boutique Resort and its subsidiaries and entities included in the Grand Beragala Boutique Resort brand portfolio. As a business that highly values the privacy and confidentiality of customer data, this privacy declaration informs the public of the measures taken by Grand Beragala Boutique Resort to ensure consumer data security.

This privacy policy is in operation while a customer obtains any of Grand Beragala Boutique Resort services. The customer details collected during the service provision will be used and handled within the limits of this Statement.

You may to use this Website in adherence to these terms and conditions for lawful and appropriate purposes, ensuring compliance with all applicable laws, regulations, and codes of practice in Sri Lanka or any other jurisdictions from which you access the website.

The following acts are strictly prohibited.

• Publishing, transmitting, or distributing harmful, obscene, or illegal information via the official Grand Beragala Boutique Resort website.

• Using the website for activities that will violate intellectual property rights, privacy rights, and legal rights of any individual or group of individuals.

• Interfering with the operations and functionality of this official website by means of any type of software, hardware, or procedures. This includes acts such as the introduction of corrupt and harmful data to the website system or content, limiting the website’s availability, and any other type of website rights violations.

• Making changes or modifications to the design, appearance, and functionality of the website or engaging in acts that will place an excessive burden on website servers, networks, and related infrastructure.

• Attempting to obtain/obtain unauthorized access to any of Grand Beragala Boutique Resort networks.

• If such a breach of terms and conditions is detected, Grand Beragala Boutique Resort reserves the right to deny the user access to the website.

Copyrights & Restrictions on Use

All the property rights associated with materials published on the website, organization and layout of the website, together with underlying software, belong to the Grand Beragala Boutique Resort. The property rights include but are not limited to rights to trademarks, service marks, copyrights, database rights, and intellectual property.

Users are prohibited from copying, modifying, or adapting trademarks, service marks, logos, materials, or underlying software codes without prior written authorization granted by Grand Beragala Boutique Resort.

Published materials on the website, along with underlying software codes, cannot be copied, modified, altered, published, broadcasted, distributed, linked to other websites, sold, or transferred in whole or as parts without written consent exclusively granted by Grand Beragala Boutique Resort. However, users are allowed to copy, download, and print information on this website for personal and non-commercial use.

Disclaimer, Limitation of Liability and Indemnity

The Grand Beragala Boutique Resort website is compiled in good faith; however, no express or implied representations or warranties are made regarding the completeness or accuracy of the information. There is no guarantee of uninterrupted or error-free access, and Grand Beragala Boutique Resort does not assert that the information is free of harmful components like bugs, viruses, worms, trojan horses, or others.

Grand Beragala Boutique Resort disclaims all implied warranties to the fullest extent permitted by law concerning information, products, services, and materials provided through the website. All such content is presented “as is” and “as available” without any form of warranty.

The website may include links to third-party websites for reference purposes, and your use of these sites is subject to their terms and conditions. Grand Beragala Boutique Resort does not endorse the content on these linked sites and is not liable for their content.

By accessing the website, you agree that Grand Beragala Boutique Resort is not responsible for any direct, indirect, or consequential loss or damages arising from your use of the site, including the information and material within it. This includes accessing other materials on the internet through web links from the site, any delay or inability to use the website, and the availability and utility of the products and services. Additionally, you agree to indemnify and hold Grand Beragala Boutique Resort harmless, and you covenant not to sue Grand Beragala Boutique Resort for any claims based on your use of the website.

Modification of Terms

Grand Beragala Boutique Resort reserves the right to enhance and/or modify the products, services, and prices outlined on this Website without prior notice. The Website undergoes periodic updates, and Grand Beragala Boutique Resort may alter these terms by publishing the amended terms on the Website. Your ongoing use of this website subsequent to such modifications will signify your acknowledgment and acceptance of the revised terms.

Age and Responsibility

By using this website, you affirm that you are of the appropriate legal age and possess the legal authority and capability to enter into this Agreement. You acknowledge that you have the legal right and capacity to utilize this site in adherence to all relevant terms and conditions. Additionally, you confirm that you can create binding legal obligations for any liabilities that may arise from the use of this Website under your name or account. This includes, but is not limited to, all actions carried out through your account by others, including minors residing with you.

Privacy Policy

Grand Beragala Boutique Resort employs a secure website for the transmission of personal data. We do not capture personal information without your awareness or consent. Your provision of personal information will only be requested when you engage with this site’s interactive products and services.

Feedback

Grand Beragala Boutique Resort holds the sole right to use, reproduce, disclose, and distribute the content in your feedback without any limitations and for any purpose.

Other Terms

This Agreement encompasses all terms governing your access to, transactions with, and utilization of this Website. Separate terms and conditions may apply to the products or services you acquire, purchase, or use through the site. Detailed information regarding these terms can be found in connection with the specific products or services, or from the respective service providers.

Governing Law

The usage of this website is subject to the laws of the Democratic Socialist Republic of Sri Lanka, and you unequivocally submit to the non-exclusive jurisdiction of the courts of Sri Lanka. Grand Beragala Boutique Resort retains the right to initiate legal proceedings against you in your country of residence.

The Principles of Data Protection

Grand Beragala Boutique Resort places paramount importance on safeguarding your privacy and personal data. Therefore, we would like to inform users about the nature of the data we collect, its purpose, and the measures we take to protect it. Please note that these data protection principles do not extend to websites accessible via hyperlinks on our main web pages.

Personal Data Collection

“Personal Data” pertains to information identifying you as an individual. We collect Personal Data in accordance with the law, including but not limited to:
• Name
• Gender
• Postal address
• Phone number
• Email address
• Credit and Debit card details
• Financial data under specific conditions
• Language preference
• Date and place of birth
• Nationality, passport, visa, or other government-issued identification information
• Significant dates (e.g., birthdays, anniversaries)
• Travel schedule
• Previous stays, interactions, purchased goods and special services, and amenity requests
• Employer information
• Social media account details and publicly available information
• Survey responses, including demographic data

In limited circumstances, we may also collect:
• Information about relatives and friends
• Images, videos, and audio data through surveillance cameras
If you provide Personal Data about others, you represent that you have the authority to do so and permit us to use the data per this Privacy Statement.

Personal Information Collected from Third Parties

We may obtain information about you from third parties, including payment card data and other partners from your social media services and other legitimate third-party sources. This information is utilized and shared for the purposes outlined in this Statement.

Use of Personal Data Collected About You

We use Personal Data and Other Data to provide services, enhance offerings, and ensure the privacy of Grand Beragala Boutique Resort and our guests. This includes service administration, meeting and event planning, marketing and communications, and administration & service improvements.

Sharing of Personal Data

To enhance guest hospitality and service, we may share personal data with:
• Grand Beragala Boutique Resort Portfolio of Brands & Managed Hotels & Resorts
• Business Partners
• Service Providers
• Linked Accounts and Promotional Activity
• Authorized Licensees

Other Information

When visiting Grand Beragala Boutique Resort websites, we collect non-identifying information (that does not directly identify you) about site usage. We use this information, along with data from third parties, for email, online, and mobile advertisements.

We employ cookies and other technologies for data collection. If you wish to eliminate or restrict cookies on your device, you can adjust your browser settings (refer to your browser’s “help” menu for instructions on managing cookies). It’s important to note that Grand Beragala is not accountable for your browser settings.

Sensitive Information

Sensitive information, including religious beliefs, political options, ethnic origin, criminal background, social security numbers, health, biometric data, etc., is not generally collected unless volunteered or required by law. We may use the provided information to serve specific needs.

Personal Information from Children

We do not intentionally collect personal information from individuals under 18 years old. Parents or legal guardians are advised not to allow children to submit personal data without permission.

Mobile and Location-Based Services

If you enable location access, our mobile apps may use GPS and other technologies to enhance your on-property experience. Collected location data may be shared with third parties. You can control location data collection through app settings or device settings.

Retention of Personal Information

We retain your personal information for the duration necessary to fulfil the purposes outlined in this Privacy Statement unless a more extended retention period is mandated or permitted by law. Typically, we retain personal information for a period of 50 months. Other types of personal data are held for shorter durations, if feasible and within the bounds of legal allowances.

In the event that personal data is documented on paper, we ensure secure destruction through methods such as cross-shredding or incineration of paper documents. If the data is stored electronically, specialized technical means are employed to obliterate the personal data, ensuring it cannot be reinstated or replicated at a later time.

Links to 3rd Party Websites

Our websites may include links to third-party websites. We are not responsible for data collection, access, or sharing on these sites. If you provide and submit personal information on 3rd party websites, the privacy policy of the respective site will govern the handling and use of that information.

Choices – Marketing Communication

If you have provided us with your contact information (mail address, fax number, email address, or telephone number), we may contact you in accordance with the preferences you have expressed and, where required, with your consent. This communication may include information about our products and services or invitations to events through various channels such as email, online advertising, social media, WeChat, WhatsApp, phone calls, text messages (SMS or MMS), notifications, in-app notifications, postal mail, our customer service call centre, and other methods, including on-property messaging.

You have the ability to manage whether our mobile apps send you push notifications by adjusting your notification settings on your mobile device. Additionally, if we send you in-app messages, you will have control options available within the settings of our apps.

Protection of Personal Information

Grand Beragala Boutique Resort prioritizes the safeguarding of personal information by implementing necessary measures to prevent unauthorized access and ensure the accuracy and currency of the data. However, it is to be noted that we are unable to guarantee the security of data transmitted over the Internet. Therefore, we advise against sending payment card numbers or other confidential information via email. In the event of a security incident, appropriate actions will be taken in compliance with applicable laws and regulations.

Transfer of Personal Information Internationally

Sharing information across borders is essential for services. Consequently, we may, in accordance with the law, exchange Personal Data and Other Data related to our services with entities in countries where data protection standards may vary from those in your country of residence. We exchange data internationally while ensuring compliance with the data protection standards mentioned in this privacy policy.

Requirement to Change and Access Your Personal Information

Contact us to access, modify, or delete personal information and we will fulfil requests associated with the specific email address provided.

Statement Updates

This statement is subject to periodic change and updates. Any modifications will take effect upon posting the revised Privacy Statement on the Online Services. Your use of the Services following these changes indicates your acceptance of the updated Privacy Statement.

Contact Us

Feel free to reach out to us if you have any queries/concerns about this website or any other issues regarding Grand Beragala Boutique Resort’s service offer.